FAQ

Do you do custom signs on request?

Not really. We may do the odd request for friends or an occasional commission, but generally we're too busy doing our own thing.

What payment methods do you accept?

We accept PayPal and credit cards at this stage.

When you are directed to the Paypal website, you can choose to pay by either logging into your PayPal account or by credit card (Visa, Mastercard, American Express).

Is your pricing inclusive of GST?

Yes, all product pricing displayed on the website has GST included.

Do you ship internationally?

No, currently we only ship within Australia.

How much do you charge for shipping?

Shipping is calculated based on size & weight of the parcel and where it's being delivered to. Minimum shipping cost is $49.95.

How long will it take to receive my order?

Depending on where you are located within Australia, our estimated delivery timeframe is approximately 7-10 working days.

Delivery timeframe only starts after buyers’ payments have been cleared and the item has been dispatched (usually 1-2 working days after receipt of cleared payment).

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

How long does it take to confirm payment?

Payment generally takes 1-2 days to process. In some exceptional cases, it could take up to 5 days or more.

Cardinal Vintage will only dispatch items once full payment has been received.

When will the item be dispatched?

Most items will be dispatched the very next day after full payment has been received.

How are the items delivered?

Items are shipped via Australia Post, or Aramex, depending on the size and weight of the item.

Can I use my own delivery service?

No, we only use our nominated carriers for delivery.

Can I come to you directly to pick up the item?

We're happy to do this for QLD customers in the Brisbane, Ipswich and Gold Coast areas.

Full payment needs to be made via the checkout on our website prior to collection.

Please contact us for pickup location details.

Is lay-by available?

No, lay-by is not available at this stage.

What's your return policy?

We don't offer refunds or exchanges on items once they've been dispatched so please choose carefully.

If your item is defective or damaged in transit please get in touch and we'll help you out as best we can.

Can I cancel my order?

Yes, but only if the item has not yet been dispatched.

Note that any PayPal fees incurred by Cardinal Vintage will be deducted from the refund amount.

Please contact us immediately if you need to cancel your order.