FAQ

Not really. We may do the odd request for friends or an occasional commission, but generally we're too busy doing our own thing.

We accept PayPal and credit cards at this stage.

When you are directed to the Paypal website, you can choose to pay by either logging into your PayPal account or by credit card (Visa, Mastercard, American Express).

Yes, all product pricing displayed on the website has GST included.

No, currently we only ship within Australia.

Shipping is calculated based on size & weight of the parcel and where it's being delivered to. Minimum shipping cost is $49.95.

Depending on where you are located within Australia, our estimated delivery timeframe is approximately 7-10 working days.

Delivery timeframe only starts after buyers’ payments have been cleared and the item has been dispatched (usually 1-2 working days after receipt of cleared payment).

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

Payment generally takes 1-2 days to process. In some exceptional cases, it could take up to 5 days or more.

Cardinal Vintage will only dispatch items once full payment has been received.

Most items will be dispatched the very next day after full payment has been received.

Items are shipped via Australia Post, or Aramex, depending on the size and weight of the item.

No, we only use our nominated carriers for delivery.

We're happy to do this for QLD customers in the Brisbane, Ipswich and Gold Coast areas.

Full payment needs to be made via the checkout on our website prior to collection.

Please contact us for pickup location details.

No, lay-by is not available at this stage.

We don't offer refunds or exchanges on items once they've been dispatched so please choose carefully.

If your item is defective or damaged in transit please get in touch and we'll help you out as best we can.

Yes, but only if the item has not yet been dispatched.

Note that any PayPal fees incurred by Cardinal Vintage will be deducted from the refund amount.

Please contact us immediately if you need to cancel your order.